So the last time I talked to AT&T was on 01/04/12 about my BBB claim.
I didn’t agree with their position and I got tired of the robot style
answers so I requested an escalation.
The escalation came through today (01/13/12) from a lady named Kathy in the
Executive Response Team/Office.
She provided her phone number and email address but I’m not going to be a
jerk, I won’t publish that info.
I’m not confident that she is actually responding to my escalation request.
I submitted a response to AT&T’s position on the BBB claim and I believe
she’s actually responding to that reply.
I’m not longer disappointed with AT&T and the manner in which customer’s
concerns are handled since this has become the norm with them.
I’m curious how much higher up the ranks I can get to?
At this point my goal is to reach Randall Stephenson (CEO).
I would like to relay my grievances to him directly. Feel free to contact
me Mr. Stephenson.
Twitter handle: @honda_fanboy
Here’s an interesting article I came across: http://tinyurl.com/7esf3bm
It talks about calling the executive offices of AT&T and how they are
redirected to their legal offices.
What are you trying to hide? Why don’t the executives want to talk to their
I’m helping to pay your salary so I think it’s only right for you to
acknowledge my complaints.